Shipping policy
Suraj Enterprises Inc. Shipping Policy
1. Overview
At Suraj Enterprises Inc., we strive to provide efficient, reliable, and cost-effective shipping solutions for our wholesale customers. Our shipping policy outlines the terms and conditions related to the shipping of orders, including processing times, shipping methods, costs, and international shipping.
2. Processing Times
- Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receipt of payment. During peak seasons, processing times may be extended.
3. Shipping: We offer standard and expedited shipping options through UPS, Canpar and Canada Post. Orders are shipped using the most economical method, unless otherwise requested.
4. Shipping Costs
- Domestic Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package.
- **International Shipping Costs**: International shipping costs are also based on weight, dimensions, and destination. Customers are responsible for any additional customs fees, duties, or taxes.
5. Order Tracking
- Once your order is shipped, you can request tracking info from our office.
6. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain products may have shipping restrictions due to size, weight, or destination country regulations.
7. Delayed or Lost Shipments
- While we strive to meet all estimated delivery times, unforeseen delays can occur. If your shipment is delayed, please contact us so we can assist you.
- If a shipment is lost, we will work with the carrier to locate the package. In the event that the package cannot be located, we will initiate a replacement or refund, subject to carrier investigation outcomes.
8. Damaged or Incorrect Orders
- If you receive a damaged or incorrect order, please email our customer service within 5 business days of receipt. Provide your order number, a description of the issue, and any supporting photos if applicable.
- We will contact you to resolve the issue.
9. Returns and Exchanges
- Please refer to our FAQ's for detailed information on returning or exchanging items.
10. Contact Information
For any questions or concerns regarding shipping, please contact our customer service team at:
- Email: info@suraj.ca
- Phone: (905)-564-2220
- Fax: 905-564-9220
- Address: Suraj Enterprises Inc., 1591 Courtneypark Drive East, Mississauga ON L5T 1V9, Canada
11. Policy Updates**
This shipping policy may be updated periodically to reflect changes in our services or operations. We encourage customers to review this policy regularly for any updates.
Thank you for choosing Suraj Enterprises Inc. We appreciate your business and are committed to providing you with the best possible service.